Shipping Information

Thank you for choosing Scalpifay.com for your shopping needs. We are dedicated to providing you with a seamless shopping experience, including convenient shipping options. Please review our shipping policy below:

Order Processing Time:

Orders are typically processed within one to three business days after payment confirmation, excluding weekends and holidays. During peak periods, processing times may be slightly longer, but we make every effort to fulfill orders promptly.

Shipping Method and Timeframes:

We are delighted to offer FREE worldwide shipping on all orders. Regardless of your location, there are no additional shipping charges. Standard Shipping: Delivery typically takes seven to fifteen business days after processing. Please note that delivery times may vary depending on your location and any unforeseen circumstances that may affect shipping carriers.

Order Tracking:

Once your order has been shipped, you will receive a confirmation email containing tracking information. You can track your package using the provided tracking number on our website or the carrier's website. Once your items are shipped, you will receive an email notification from us with your tracking number. If you haven't received one or if the tracking number doesn't seem to work, please don't hesitate to contact our customer support channels, and we will be more than happy to assist you. For further information, send us an email at scalpifystore@gmail.com.

The customer's package was stolen/lost in transit. What should you do?

If your package's tracking indicates delivery but you cannot locate it, check around your property, lobby, or mailroom. Reach out to neighbors in case someone accepted the package on your behalf or if it was misdelivered. We recommend waiting one to two business days to see if the package is redelivered by the carrier. If it remains missing or undelivered after two business days, please contact your local post office directly to file a claim. You can file a claim with your local courier by providing your tracking information. After filing a claim, wait for their response before reaching out to us. Email us at scalpifystore@gmail.com with the reply from your local courier, and we'll assist you further. Scalpifay is not responsible for lost or stolen packages with confirmed delivery to the address provided for an order.

Delivery Issues:

If you encounter any delivery issues, such as a lost or damaged package, please contact our customer service team immediately. We will work with the shipping carrier to resolve the issue and ensure you receive your order as soon as possible.

Change of Address:

If you need to change the shipping address after placing your order, please contact us as soon as possible. While we will do our best to accommodate your request, changes may not be possible once the order has been processed for shipment.

Incomplete or Incorrect Address:

It is the customer's responsibility to provide accurate and complete shipping information. We are not liable for orders shipped to incorrect or incomplete addresses provided by the customer. Additional shipping charges may apply for re-routing or re-delivery of packages.

Customs and Duties (International Orders):

International customers are responsible for any customs duties, taxes, or fees imposed by their country's customs department. These charges are not included in the purchase price or shipping costs and are the sole responsibility of the recipient.

Holiday Shipping:

During peak holiday seasons, shipping carriers may experience delays due to high volumes. We recommend placing your orders well in advance to ensure timely delivery.

Contact Information:

If you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us at scalpifystore@gmail.com. Our friendly team is here to assist you with any inquiries you may have.